Leeds city deploys voice analytics to optimise callcentre

Leeds Hippo · Post by **Leeds Hippo** » Mon 09 May, 2011 8:06 pm

Not often that Leeds appears the specialist "Computer Weekly"http://www.computerweekly.com/Articles/ ... .htmDidn't realise the council had such a large call centre - anyone know where it is?

Post by **chameleon** » Mon 09 May, 2011 8:20 pm

Leeds Hippo wrote: Not often that Leeds appears the specialist "Computer Weekly"http://www.computerweekly.com/Articles/ ... .htmDidn't realise the council had such a large call centre - anyone know where it is? A deserted building where ever it is - having spent 28 minutes fruitlessly waiting for a live human being to speak to me Thursday last - employers understandably don't like you wasting their time as you learn you are wasting your own hoping for nothing more than a quick answer to a query hopeless and ineffective. A trend Mr Ibbetson should be able to deduce without help

BillyBritvic · Post by **BillyBritvic** » Mon 09 May, 2011 8:41 pm

The voice analytic company was probably set up by an ex high up employee of the council who took early severence with a nice lump sum.

Post by **mhoulden** » Mon 09 May, 2011 9:42 pm

Reading http://www.yorkshireeveningpost.co.uk/n ... _1_2048891 I'd guess it's in the old BT offices on Grace St. I occasionally visited it (and Telecom House on Wellington St), and it was pretty cavernous.

Post by **chameleon** » Mon 09 May, 2011 9:49 pm

Sweet Street?